Manual bill preparation
Word documents and repeated data entry slow billing cycles and create avoidable calculation and formatting errors.
Possible impact: delayed billing and missed accounts
Digital operations for PSP operators
Stop losing revenue between collection, billing and payment.
Bring your website, LAWMA-format bills, customer accounts, route evidence, complaints, payments and management reporting into one connected operating system.
Designed for Lagos PSP operators. Configured around your approved tariffs, routes, processes and customer base.
Customer website
LAWMA-format billing
Digital payments
Route evidence
Complaints
Management reporting
The cost of disconnected operations
Your team may be working hard while revenue and service evidence still fall through the gaps.
Each gap below increases collection cost, delays cash visibility or weakens your position when customers dispute bills.
Unidentified bank transfers
Transfers into one general account can be difficult to match when names, narrations and customer records differ.
Possible impact: unpaid balances that are actually paid
Missed collection disputes
Without route-level proof, supervisors cannot quickly confirm what happened or recover missed service.
Possible impact: withheld payments and complaints
WhatsApp as the operations archive
Photographs, reports and payment evidence disappear inside chats and cannot be reliably searched or measured.
Possible impact: weak accountability and slow reporting
Manual complaint handling
Customer issues are passed between staff without one owner, deadline, escalation path or complete history.
Possible impact: repeat complaints and customer distrust
Delayed management visibility
Revenue, expenses, route status and complaints are assembled from separate tools before management can act.
Possible impact: decisions based on incomplete information
One connected operating system
Every operational event updates the records that depend on it.
A completed route supports service evidence. Service evidence protects billing. A confirmed payment updates the bill, customer balance, receipt, revenue report and management dashboard at the same time.
See the connected workflowCorporate website and secure portals
Public company information, customer self-service and role-controlled staff access.
Approved bill generation
Cycle-based billing using your tariff rules and exact approved bill template.
Hybrid payment collection
Website checkout, temporary transfer references and selected dedicated virtual accounts.
Field operations and service evidence
Routes, crews, trucks, timestamps, completion status, photographs and recovery actions.
Complaints and customer communication
Case ownership, escalation, resolution history and controlled bulk SMS, WhatsApp or email campaigns.
Management control
Same-day visibility of billing, payments, revenue, expenses, routes, complaints and exceptions.
Opportunity calculator
Estimate what disconnected operations could be costing your business.
Change the assumptions to match your operation. The result is an opportunity model, not a financial guarantee.
Illustrative annual opportunity
₦6,672,000
Annual revenue exposed
₦9,600,000
Potential revenue recovery
₦4,800,000
Potential admin cost reduction
₦1,872,000
Modelled exposure-8%
Revenue recovery opportunity+4%
Admin effort reduction target+65%
The 65% administrative-effort reduction is a proposed pilot target. Actual results depend on data quality, adoption and approved workflows.
Clickable prototype
Experience the proposed PSP operations platform.
Use the navigation inside the prototype. The buttons simulate common management and staff actions without processing real data.
Thursday, 17 September
Operations overview
System online
Billing and collection
MonthlySix-cycle performance
BilledCollected
Management attention
Priority actions
- Route 07 missed 14 propertiesRecovery run due by 2:00 PMUrgent
- ₦315,000 awaiting reconciliationFour payments need reviewReview
- Six complaints nearing SLAAssign owners before 12:00 PMToday
Validation queue
18 recordsAccounts requiring attention
AccountCustomerIssueAmountStatus
PSP-01452A. OkaforTariff confirmation₦5,000Review
PSP-01731Green Court EstateNew unit count₦85,000Assigned
PSP-01982J. BalogunPrevious credit₦2,500Review
Latest transactions
LivePayment activity
ReferenceCustomerChannelAmountStatus
TRF-92218PSP-00841Virtual account₦25,000Matched
WEB-71402PSP-01505Website checkout₦5,000Matched
TRF-92207Unknown senderGeneral account₦75,000Review
Route 03Completed
Victoria Island A
Truck TR-02 · Crew B · 184 properties
Evidence uploaded at 10:42 AM
Route 07Recovery due
Ikosi Estate
Truck TR-01 · Crew A · 167 properties
14 properties missed · recovery by 2:00 PM
Route 09In progress
Gbagada North
Truck TR-03 · Crew C · 203 properties
Last update 11:18 AM
Structured evidence
VerifiedRoute 03 completion record
SupervisorSarah Adeyemi
Completed10:42 AM
Properties184 / 184
Evidence12 photographs
CaseCustomerIssueOwnerSLA
CP-1048PSP-01211Missed collectionT. Bello42 min left
CP-1047PSP-01872Payment not reflectedA. James2 hrs left
CP-1046PSP-00294Bill clarificationM. YusufToday
PCustomer portal
Welcome back
Service activeAdeola Johnson
Customer ID: PSP-01452 · Ikosi Estate
Prototype only. All names, figures and transactions shown above are fictional demonstration data.
Proposed pilot scorecard
Success is measured before company-wide rollout.
Targets are agreed against your current baseline, tested on a controlled route and adjusted using actual results.
Billing coverage
Eligible customer accounts included in each approved billing batch.
Billing preparation
Target time to validate and prepare a complete cycle for approval.
Payment matching
Provider-identified digital payments automatically linked to customer accounts.
Route reporting
Scheduled routes recorded with same-day status and evidence.
Complaint acknowledgement
Target response time during defined business hours.
Management visibility
Current revenue, expense, service and exception information.
Controlled implementation
Start with one route, prove the workflows, then expand.
A staged rollout reduces disruption and ensures the final system reflects how your operation actually works.
- 01Discovery and data audit
Processes, customer records, tariffs, routes, roles, bill template and payment channels.
- 02Experience and system design
Website, portal journeys, management controls, prototype approval and acceptance criteria.
- 03Build and integration
Core modules, approved bill output, payment provider, notifications and reporting.
- 04Controlled route pilot
Real users, customers, bills, payments, field activities and complaints.
- 05Staged rollout and handover
Training, data migration, monitored expansion, documentation and support.
Request a private demonstration
See how the platform could fit your customers, routes and payment process.
A demonstration can be configured around your present billing cycle, payment channels and operational structure.